Privacy Policy

Last updated: April 2026

Introduction

PINSEEKER ("we", "us", "our") operates pinseekergolf.co (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site. PINSEEKER is a company registered in England and Wales. Registered address: 51 Knight Lane, Taunton, TA2 8GU.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site with an updated date.

Information We Collect

Information You Provide Directly

  • Contact details: name, email address, postal address, phone number
  • Order information: billing and shipping addresses, payment confirmation
  • Communications: messages sent to us via email or contact forms

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

Third-Party Sources

We may receive information about you from third-party service providers including Shopify (our ecommerce platform), payment processors, and analytics providers.

How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order, account or enquiries
  • To improve and optimise our Site
  • To send marketing communications where you have opted in
  • To comply with legal obligations
  • To detect and prevent fraud

Lawful Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: to process and fulfil your orders, manage returns and refunds, and communicate with you about your purchase
  • Legitimate interests: to prevent fraud, improve our website, and understand how customers use our Site through analytics, where these interests are not overridden by your rights
  • Consent: to send marketing communications and to use advertising and analytics cookies (Google Analytics, Meta Pixel, TikTok Pixel). You may withdraw consent at any time by contacting us or updating your cookie preferences
  • Legal obligation: to comply with applicable laws and regulations, including tax and accounting obligations

Sharing Your Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

  • We use Shopify to power our online store. You can read about how Shopify uses your personal information here: shopify.com/legal/privacy
  • We use payment processors to securely handle payment transactions
  • We may use Google Analytics to understand how our customers use the Site
  • We may use Meta (Facebook and Instagram) and TikTok advertising tools to run targeted ads and measure their effectiveness
  • We use Klaviyo to manage email marketing communications where you have opted in

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting the settings pages for Google, Meta, and TikTok, or by opting out via the Network Advertising Initiative at networkadvertising.org/choices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site. These include essential Shopify session cookies, Google Analytics cookies, Meta Pixel, and TikTok Pixel. Please see our Cookie Policy for full details of all cookies we use and how to manage them.

Your Rights

If you are a resident of the United Kingdom or European Economic Area, you have certain data protection rights under applicable law. You may request access to, correction of, or deletion of your personal data by contacting us at hello@pinseekergolf.co. We will respond to your request within one calendar month.

UK residents also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been processed unlawfully. You can contact the ICO at ico.org.uk.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Data

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your personal information may be processed and stored outside of your country of residence. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@pinseekergolf.co.