Shipping & Returns
Shipping
Processing Time
All orders are processed within 1 to 2 business days after receiving your order confirmation email. Orders are not processed or shipped on weekends or bank holidays. If we are experiencing a high volume of orders, processing may take an additional day. We will notify you by email if there is a significant delay.
UK Shipping Options
- Free Delivery: free on all UK orders over £40, delivered in 3 to 5 business days
- Standard Delivery: £3.95, delivered in 3 to 5 business days
- Express Delivery: £4.95, delivered in 2 to 3 business days
Delivery estimates run from dispatch, not from the moment you order.
International Shipping
European shipping is available at £12.00 per order, with an estimated delivery time of 2 to 11 business days. International customers are responsible for all customs fees, import duties and taxes levied by their local authority. PINSEEKER has no control over these charges and cannot predict their amount. Customs policies vary widely by country. Please contact your local customs office for further information.
Returns, Refunds and Exchanges
Return Window
You have 14 days from the date of delivery to initiate a return. Items must be returned in new, unused condition with original packaging intact.
Extended Holiday Period
Orders placed between 2 and 25 December may be returned until 15 January.
How to Initiate a Return
To start a return, please contact us at hello@pinseekergolf.co with your order number and reason for return. We will issue a return authorisation and return instructions. Return shipping costs are the responsibility of the customer. Please do not return items without prior authorisation.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 10 business days and applied to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Non-Returnable Items
- Sale items
- Gift cards
- Items that have been worn or used
- Returns submitted outside the 14-day window
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us immediately at hello@pinseekergolf.co with your order number and clear photographic evidence of the issue. We will prioritise resolving the problem as quickly as possible at no additional cost to you.
Contact
For any shipping or returns enquiries, please contact us at hello@pinseekergolf.co.
PINSEEKER is a company registered in England and Wales. Registered address: 51 Knight Lane, Taunton, TA2 8GU.